§01 · Overview
Remio is remote desktop software that lets you reach your computer from anywhere. The part that matters most is simple: your live screen, audio, keystrokes, files and clipboard travel directly between your devices, end-to-end encrypted — even when an encrypted relay carries them. We never see them and never store them.
To run the service we do keep some data, and this page lists all of it: a random device ID, a small preview snapshot of your computer's screen for your device list, a 30-day log of connection events, crash reports and usage analytics — plus your account if you choose to sign in, and your subscription status if you buy Remio Pro. We do not run ads, we do not sell your data, and we do not share it with data brokers.
§02 · Every category of data Remio touches
Each row names a category of data, what it actually is, why we touch it, and how long it sticks around. The status dot tells you where it lives: never leaves your devices, kept on our side.
| Category | What it actually is | Why we touch it | Retention |
|---|---|---|---|
| SCREEN-STREAM | The live video, audio and cursor of your remote session. | Shown on your viewing device. Encrypted end to end — our servers and the relay only ever carry ciphertext. | Never stored. |
| INPUT-AND-FILES | Keystrokes, clicks, scrolls, clipboard contents and the files you transfer. | Sent from one of your devices to the other inside the same encrypted connection. | Never stored by us. Your transfer history stays on your device. |
| PAIRING-CODE | The six-digit code your computer shows while pairing. | Confirming that both devices belong to you. | Never kept after pairing. |
| SCREEN-THUMBNAIL | A small, low-resolution JPEG snapshot of your computer's screen, taken when Remio Host starts and after each session ends. | Letting your paired devices show a preview of each computer in the device list. | Stored in Firebase Storage under the computer's device ID. Each new snapshot replaces the last. |
| DEVICE-ID | A random identifier each device creates on first launch, and a public key that proves it is the same device. | Pairing your devices and routing connections without asking for an email. | Kept while the device uses Remio. |
| CONNECTION-LOG | Connection events on our connection server: device ID, room ID, app version, operating system, device model, network type, IP address, timing and error codes. | Diagnosing connections that fail and preventing abuse. | 30 days, then deleted automatically. |
| ACCOUNT | Only if you sign in with Apple, Google or email: your name, email address, profile photo and sign-in method, plus your device list (name, type, platform, app version, last online). | Showing every computer you own on every device you use, and tying Remio Pro to you. | Until you delete your account. |
| PURCHASES | Only if you subscribe to Remio Pro: the store, product, transaction identifiers, subscription status, dates and trial status that Apple or Google report to us, and an identifier derived from your account that the app attaches to the purchase. | Turning Pro on for your account on every device, and handling renewals, refunds and support. | As long as your subscription needs it; store notification records for 90 days. Deleting your account unlinks every purchase from it. |
| USAGE-ANALYTICS | App events such as sessions started, features used, connection quality and errors, with app version, device model and operating system — linked to an app-instance ID, and to your account ID when you are signed in. | Understanding what works, what breaks and what to fix first. | Kept in Google Analytics for Firebase and its data export; used in aggregate, never sold. |
| CRASH-REPORTS | Stack traces, app version, device model, operating system and the app's device ID when an app crashes — so we can count how many devices a crash affects. Windows and Linux hosts also upload a crash dump and a short video-encoder diagnostic log. | Finding and fixing the bug that caused the crash. | Crash reports for 90 days. Host diagnostic files: only the latest one per device. |
| BUG-REPORTS | Only when you send one from the app: the category and note you write, device and app details, connection statistics, the session log and any screenshots or videos you attach. | Investigating the problem you reported. | Kept while we work on the report. |
| PAYMENT-CARD | Card numbers, billing addresses and payment details. | Apple and Google handle payment end to end. | Never reaches us — kept by Apple or Google under their privacy policies. |
Your live session never reaches us: screen, sound, keystrokes, files and clipboard stay inside the encrypted connection between your own devices. The one image of your screen we keep is the small preview thumbnail in the table. Everything we do keep is in the table above — there is no other data.
§03 · What we don't collect
Remio does not collect or store:
- Your live session — the screen, sound and input of a remote session go straight between your devices.
- Your files and clipboard — their contents never pass through our servers.
- Location, contacts or browsing history — we do not ask for them.
- Advertising data — no ads, no ad networks, no data brokers. We never sell or rent personal data.
§04 · How connections work
Direct device-to-device connections
Once connected, your screen, sound and input flow directly between your devices. When a network blocks a direct path, an encrypted relay run by Cloudflare forwards the already-encrypted traffic — it cannot decrypt it.
Connection server
To connect, your devices first need to find each other. Our connection server introduces them. It:
- Passes the connection setup details between your two devices.
- Does not see or carry your screen, keystrokes or files.
- Keeps a 30-day log of connection events (see CONNECTION-LOG) so we can fix connections that fail.
End-to-end encryption
Every session is end-to-end encrypted — your screen never touches our servers, and even the relay only sees ciphertext. See the security whitepaper for the cryptographic details.
§05 · Accounts and Remio Pro
You never need an account to pair or connect. If you choose to sign in with Apple, Google or email, Google Firebase Authentication handles the sign-in and we keep the account data listed above.
Remio Pro is sold through the App Store and Google Play. To link a purchase to your account, the app attaches an identifier derived from your account ID to it — an app account token on the App Store, an obfuscated account ID on Google Play. Apple and Google then tell our servers about renewals, cancellations and refunds for that purchase. We never receive your card details.
If a subscription is already linked to a different Remio account, the app may show that account's email address in masked form (for example j•••@gmail.com) so you can sign in to the right one.
§06 · Service providers
We use a small number of service providers to run Remio:
- Google Firebase (Google LLC) — sign-in, account and device data, purchase records, file storage (screen thumbnails, host diagnostics, bug-report attachments), usage analytics (Google Analytics for Firebase) and crash reports (Firebase Crashlytics).
- Apple — App Store distribution, Sign in with Apple and Remio Pro payments. Apple privacy policy.
- Google Play — distribution and Remio Pro payments on Android, and Sign in with Google. Google privacy policy.
- Cloudflare — the encrypted media relay and the network in front of our website.
- DigitalOcean — hosts our connection server.
- GitHub — hosts the update files the Mac host checks for new versions.
Each provider processes data only to deliver its service to us, under its own privacy policy. We do not share personal data with anyone else unless the law requires it.
§07 · Data retention
- Live sessions, keystrokes, files and clipboard — never stored.
- Connection log — 30 days.
- Crash reports — 90 days.
- Screen thumbnail and host diagnostics — only the latest one per device.
- Account and device list — until you delete your account.
- Purchase records — as long as your subscription needs them; store notification records for 90 days.
- Bug reports — while we work on them.
§08 · Your rights and choices
Wherever you live, you have the right to privacy. Under laws like the GDPR (EU), the CCPA (California) and similar laws, you can ask to:
- Access — get a copy of the personal data we hold about you.
- Delete — have your data deleted. Delete your account from the app, or follow the delete-account page.
- Correct — fix data that is wrong.
- Port — receive your data in a machine-readable format.
- Object — object to how we process your data.
To access, correct or delete data linked to your account or device — including analytics — email [email protected] and we will respond within 30 days.
§09 · Children's privacy
Remio is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal data, contact us and we will delete it.
§10 · Where your data is processed
Our servers and providers run in the United States (Google Firebase) and wherever our providers operate, so your data may be processed outside your country. We rely on the safeguards our providers offer for international transfers.
§11 · Changes to this policy
When this policy changes, we update the "last updated" date at the top of this page. For significant changes we will make reasonable efforts to tell you in advance — for example with a notice in the app.
§12 · Contact us
Questions about privacy? We are happy to explain anything in more detail.
- Email — [email protected]
- Website — remio.net
