✦Support

Stuck on something? Let's fix it.

Remio is built by a small indie team. Most answers are already written down — start with the FAQ, and if you're still stuck, email a real person.

Browse the FAQ Email support

Pick the channel that fits the question

No ticket queues, no phone tree — just the places a small team actually reads.

Email

[email protected]

Best for bug reports and anything with detail. Include your app version, OS, and what you were doing.

GitHub

github.com/remioapp

Follow releases and track reproducible issues in the open. Good for developers and power users.

Five things that solve most issues

Run through these first — most of the time you'll have the answer before you finish, and if not, they'll make your email far faster to fix.

01

Check the FAQ

Setup, latency, security, and troubleshooting are already answered there. Open the FAQ →

02

Search the docs

Step-by-step guides for pairing, permissions, and every platform. Open the documentation →

03

Find your app version

It's under Help → About in the app. Include it in any bug report so we can match it to a build.

04

Note your host and client OS

Which machine hosts, which device connects, and the OS version of each. Half of all issues live in that gap.

05

Describe what you were doing

What you expected, what happened instead, and the exact steps. A clear repro is the fastest path to a fix.

✦Questions

Frequently asked questions

How do I report a bug?
To report a bug, email us at [email protected] with a description of the issue, your Remio version (Help → About in the app), your OS and version, and what you were doing when the issue occurred. The more detail you provide, the faster we can investigate and fix it.
How do I request a feature?
We love hearing what you'd like to see in Remio! Email your feature request to [email protected] or post it in the Remio community at remio.net/community. Our team reviews all submissions and uses them to shape the roadmap.
How do I contact the team?
The fastest way to reach us is by email at [email protected] — we reply within 24 hours. You can also find instant answers in our FAQ at remio.net/faq or connect with other Remio users in the community at remio.net/community.
How do I manage or cancel Remio Pro?
Remio Pro is billed by Apple or Google, so you manage it there. On iPhone, iPad or Mac, open your App Store subscriptions and choose Remio. On Android, open Google Play subscriptions and choose Remio. After you cancel, Pro stays on until the end of the period you paid for. Deleting the app or your Remio account does not cancel the subscription.
I subscribed, but Pro isn't turned on.
Make sure you are signed in to the same Remio account you used when you subscribed, then open Settings › Remio Pro and tap Restore Purchases. Pro can take a moment to switch on after payment and then appears on every device signed in to that account. Still off? Email [email protected] with the store and the date of purchase — never send card details.
The app says my subscription is used by another account.
A store subscription is linked to one Remio account at a time. Sign in to the account the app shows you (its email is partly hidden for privacy), or manage the subscription in the App Store or Google Play.
How do I get a refund?
Refunds are handled by the store you paid. For the App Store, request one at reportaproblem.apple.com. For Google Play, request one from your Google Play order history. If something went wrong on our side, email [email protected] and we will help.
Can I use Remio Pro on Windows?
Yes. Buy Remio Pro in the Remio app on iPhone, iPad, Mac or Android, then sign in to the Windows app with the same Remio account — Pro turns on automatically.
Keep exploring
FAQ Frequently asked questions Common answers ↗ DOCS Troubleshooting When something's off ↗ COMMUNITY Community Join in ↗
Remio app icon

A real person reads every message

Everything sent to [email protected] lands with the people who build Remio — no bots, no ticket bots, no upsell.

Email [email protected] Browse FAQ

Indie teamNo account neededNo upsell